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Privacy Policy & Website Terms

Privacy Policy

Last updated: July 2026

 

1. Introduction

Kaizen PLM ("Kaizen", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

  • visit our website;

  • contact us with an enquiry;

  • request a software demonstration or quotation;

  • download resources or register for events;

  • subscribe to our marketing communications; or

  • purchase products or services from us.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the EU General Data Protection Regulation (EU GDPR).

 

2. Who We Are

Kaizen PLM is a specialist provider of Siemens Digital Industries Software solutions, consultancy, implementation, training and technical support across the UK and Ireland.

If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact us:

Email: info@kaizenam.co.uk

 

3. Information We Collect

Depending on how you interact with us, we may collect:

Information you provide

  • Name

  • Company name

  • Job title

  • Business email address

  • Business telephone number

  • Company address

  • Enquiry details

  • Information submitted through website forms

  • Software requirements

  • Event registrations

  • Marketing preferences

Information collected automatically

When you visit our website we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website pages visited

  • Date and time of visits

  • Referral source

  • Cookie information

For more information, please see our Cookie Policy.

 

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries.

  • Arrange software demonstrations.

  • Provide quotations.

  • Deliver software licences and services.

  • Manage customer accounts.

  • Provide technical support.

  • Deliver training.

  • Register attendees for events and webinars.

  • Improve our website and services.

  • Analyse website performance.

  • Maintain security and prevent fraud.

  • Comply with legal and regulatory obligations.

  • Send marketing communications where permitted by law.

 

5. Business-to-Business Marketing

As a business supplying engineering software and related services, we sometimes contact organisations operating within engineering, manufacturing and industrial sectors where our solutions may be relevant.

Business contact information may be obtained from:

  • publicly available company websites;

  • professional networking platforms;

  • trade exhibitions and industry events;

  • reputable B2B business data providers;

  • publicly available business directories; and

  • previous business interactions.

Before contacting an organisation, we assess whether our communication is relevant, proportionate and likely to be expected by the recipient.

For example, we may identify an organisation as operating within an engineering, manufacturing or industrial sector where Siemens Digital Industries Software solutions may support product development, manufacturing, simulation, digital transformation or Product Lifecycle Management (PLM) objectives.

Our lawful basis for this processing is Legitimate Interests under Article 6(1)(f) UK GDPR.

All marketing emails include an unsubscribe link, and recipients may opt out of future communications at any time.

 

6. Marketing Communications

You may receive marketing communications from us if:

  • you have requested information from us;

  • you have downloaded resources from our website;

  • you have attended one of our events or webinars;

  • you have consented to receive marketing communications; or

  • we believe our products or services are relevant to your business under applicable B2B marketing legislation.

You may unsubscribe at any time by:

  • clicking the unsubscribe link in our emails; or

  • contacting us directly.

We will always respect your communication preferences.

 

7. Lawful Bases for Processing

Depending on the circumstances, we process personal information under one or more of the following lawful bases:

  • Consent

  • Contract

  • Legal obligation

  • Legitimate Interests

Where we rely on Legitimate Interests, we ensure that our interests do not override your rights and freedoms.

 

8. Sharing Your Information

We do not sell personal information.

We may share information with trusted service providers who help us operate our business, including providers of:

  • CRM systems

  • Email marketing platforms

  • Website hosting

  • Cloud productivity services

  • Analytics services

  • Event management software

  • Technical support systems

These providers only process information on our behalf and under appropriate contractual safeguards.

We may also disclose information where required by law or to protect our legal rights.

 

9. International Transfers

Some of our service providers may process information outside the United Kingdom or European Economic Area.

Where this occurs, we ensure appropriate safeguards are in place, including the use of Standard Contractual Clauses or other legally recognised transfer mechanisms.

 

10. Data Retention

We only retain personal information for as long as necessary.

Typical retention periods include:

  • Customer records – for the duration of the business relationship and up to seven years afterwards where required for legal, accounting or tax purposes.

  • Marketing contacts – until you unsubscribe or request deletion.

  • Website analytics – in accordance with our analytics retention settings.

Where information is no longer required, it is securely deleted or anonymised.

 

11. Security

We take appropriate technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration or destruction.

While no system can guarantee absolute security, we continually review our security practices and work with trusted providers who maintain high standards of information security.

 

12. Your Rights

Under applicable data protection legislation, you have the right to:

  • request access to your personal information;

  • request correction of inaccurate information;

  • request deletion of your information where appropriate;

  • restrict processing;

  • object to processing based on Legitimate Interests;

  • withdraw consent where consent has been relied upon;

  • request a copy of your information in a portable format; and

  • lodge a complaint with the relevant supervisory authority.

We aim to respond to all requests within one month.

 

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to read their own privacy policies before providing any personal information.

 

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

The latest version will always be published on this website, together with the date of the most recent update.

 

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Kaizen PLM

Email: info@kaizenam.co.uk

If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO) in the United Kingdom or, if applicable, the Data Protection Commission in Ireland.

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